Terms of service

Our Agreement with You

 

Welcome to FormaState! We're glad you're here. These Terms of Service govern your use of our website and the purchase of our products. By using our site, you're agreeing to these terms, so please give them a read.

 

1. General Conditions & Trust

 

• Your Information: When you create an account or place an order, you promise that the information you provide is accurate, complete, and current. This helps us get your product to you smoothly.

• Our Right to Refuse: We do reserve the right to decline service, cancel orders, or limit quantities for any fair reason at any time.

 

2. Products, Pricing, and Orders

 

• Product Descriptions: We work hard to make sure our product descriptions and images are as accurate as possible. However, we can't guarantee they are completely error-free. If you get a product that you feel was significantly misrepresented, please contact us.

• Pricing: All prices are primarily listed in GBP (£) for UK sales, and in the currency appropriate for your shipping region (e.g., USD for US sales). Prices can change, but we'll always honor the price shown when you placed your order.

• Order Acceptance: Placing an order is an an offer to buy. We can accept or refuse any order, for example, if an item is out of stock, there's a serious pricing error, or we suspect fraud. If we cancel your order after you've paid, we will issue a full refund right away.

 

3. Payment and Billing

 

• Payment Methods: We accept all major credit cards and other payment methods that are clearly listed at checkout.

• Billing Info: You agree to provide current and accurate billing information for all purchases. By submitting your payment details, you give us permission to charge the amount to your chosen payment method.

 

4. Shipping and Delivery

 

• Shipping Policy: We ship worldwide to help busy professionals everywhere. The delivery times shown are estimates and can vary based on your location and the carrier.

• Shipping Costs: Shipping costs are calculated and shown at checkout. These are non-refundable, unless a return is needed because of a mistake on our part.

• Taxes and Duties (No Surprises): The price you see at checkout is the final price. FormaState covers all customs fees, duties, and import taxes, so you won't face any surprise charges on delivery.

 

5. Returns, Exchanges, and Your Guarantee

 

• Our Guarantee: Your purchase is protected by our 60-Day Comfort Guarantee. For detailed, step-by-step instructions on how to return or exchange a product, please see our Returns and Exchanges Policy page.

• Refunds: We process refunds quickly after we receive and inspect your returned item, according to our stated Returns Policy.

 

6. Two-Year Warranty

 

• Our Commitment to Quality: All FormaState products come with a Two-Year Warranty from the date of purchase. We stand behind our design and quality.

• What It Covers: This warranty covers defects in materials and workmanship that happen under normal, everyday use.

• Making a Claim: To start a warranty claim, just email our Customer Service team at support@formastate.com. Please include your order number and a clear description or photo of the issue. We'll reply with simple instructions.

 

7. Privacy and Security

 

• Your Privacy: Your trust is everything to us. Your use of our site is always subject to our Privacy Policy, which explains exactly how we collect, use, and protect your personal information.

• Security: We use industry-standard security measures to protect your data. While we do our best, please remember that no transmission over the internet is $100\%$ secure.

 

8. Intellectual Property

 

• Ownership: All original content, including the FormaState name, logo, designs, photos, and website text, is our property and is protected by copyright laws.

• Using Our Content: Please don't reproduce, distribute, or use any content from our website without getting our explicit written permission first.

 

9. Limitation of Liability

 

• "As Is": Our products are provided "as is," without any implied warranties, except for the explicit Two-Year Warranty we mentioned in Section 6.

• Limitation: As far as the law allows, FormaState won't be responsible for any indirect damages that might come from you using our site or products.

 

10. Governing Law

 

• Jurisdiction: These Terms are governed by and interpreted in accordance with the laws of the United Kingdom, without regard to its conflict of law principles.

• Disputes: Any disputes related to these Terms will be handled through binding arbitration within the UK.

 

11. Changes to These Terms

 

• Updates: We may update these Terms as our business grows. Any changes will be posted on this page and will take effect immediately.

• Your Agreement: By continuing to use our website after we post changes, you are accepting the new Terms.

 

Contact Us

 

If you have any questions about these Terms, please reach out.

• Email: support@formastate.com

• Address: Mokyklos g. 4 Milašaičiai. LT-90355 Plungė. Lithuania

Thank you for choosing FormaState. Now go feel better and stay sharp!