Privacy policy

Your Trust is Our Priority

 

Welcome to FormaState. Your privacy is important to us, and we are committed to protecting your personal information. This policy explains how we collect, use, and protect your data when you visit our website (formastate.com) and use our services. By using our site, you agree to the practices described in this policy.

 

Information We Collect

 

We only collect information that is necessary to process your orders, provide excellent customer service, and improve your shopping experience.

 

1. Information You Give Us Directly (Personal Information)

 

We collect this information when you intentionally provide it to us:

• When You Make a Purchase: We collect your name, email address, billing and shipping address, and phone number. This is essential for processing your order and arranging delivery.

• When You Create an Account: We gather your name and email address to set up and manage your personalized account.

• When You Contact Us: We use your name and email address to respond to your inquiries and offer dedicated support.

 

2. Information We Collect Automatically (Usage Data)

 

We use technology to gather information on how you use the site so we can make it better:

• Cookies and Tracking: We use cookies to improve your shopping experience, such as remembering items in your cart and understanding your preferences.

• Usage Data: We collect information on how you navigate and use our site (like which pages you visit and how long you stay). This helps us improve our services and site layout.

• Device Information: We gather basic information about the device you use (like the type of browser or operating system) to make sure our website displays and functions correctly on all devices.

 

How We Use Your Information

 

We use the data we collect for four primary purposes:

1. Fulfilling Your Order: To ensure your orders are processed smoothly, delivered on time, and to send you updates about your order status.

2. Customer Communication: To respond to your questions, provide customer support, and handle any warranty or return claims.

3. Improving Our Service: To analyze usage patterns and make our website more user-friendly and efficient.

4. Marketing (With Your Permission): We may send you special offers, product updates, and news about FormaState. This is only done with your express permission, and you can opt-out at any time.

 

Sharing Your Information

 

We do not sell your personal information. We only share it with trusted third-party partners who help us run our business:

• Service Providers: We work with partners to process payments, manage shipping, and send emails. These trusted providers are only given the necessary information required to perform their specific services and are required to keep your data confidential.

• Shopify: Our online store is hosted on the Shopify platform. Shopify helps us manage our e-commerce business and has its own comprehensive security and privacy commitments.

 

Your Rights and Choices

 

We believe you should have control over your data:

• Opting Out: If you prefer not to receive marketing emails, you can easily opt-out by clicking the unsubscribe link included at the bottom of any marketing email or by contacting us directly.

• Accessing and Updating: You can log in to your account at any time to review and update your personal information.

• Data Protection: We take your privacy seriously and use various security measures (including encryption and secure protocols) to protect your personal information.

 

Final Note and Contact

 

• Policy Updates: We may update this policy periodically to reflect changes in our business practices or for legal or regulatory reasons. Any changes will be posted on this page and will take effect immediately.

• Our Commitment: Your privacy and trust are our ongoing priority.

For any questions about this Privacy Policy, please contact our Customer Service team:

• Email: support@formastate.com

• Address: Mokyklos g. 4 Milašaičiai. LT-90355 Plungė. Lithuania